Perchwatch

Privacy Policy

Last updated: December 27, 2024

Introduction

Perchwatch LLC ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our on-call management platform and related services (collectively, the "Service").

Information We Collect

Information You Provide

  • Account Information: Name, email address, phone number, and password when you create an account
  • Profile Information: Job title, team membership, timezone preferences, and notification preferences
  • Payment Information: Billing address and payment details (processed securely by Stripe)
  • Communications: Messages you send through our support channels

Information Collected Automatically

  • Usage Data: Pages viewed, features used, and actions taken within the Service
  • Device Information: Browser type, operating system, and device identifiers
  • Log Data: IP address, access times, and referring URLs

Information from Third Parties

  • OAuth Providers: If you sign in with Google or GitHub, we receive your name and email from those services
  • Integrations: Data from Slack, Microsoft Teams, Jira, or other services you connect

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Service
  • Send on-call notifications via your preferred channels (email, SMS, phone, Slack, Teams)
  • Process transactions and send related information
  • Send technical notices, security alerts, and support messages
  • Respond to your comments, questions, and customer service requests
  • Monitor and analyze usage trends to improve user experience
  • Detect, prevent, and address technical issues and security threats
  • Comply with legal obligations

Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

  • With Your Consent: When you authorize sharing with third-party integrations
  • Service Providers: With vendors who assist in operating our Service (hosting, payment processing, email delivery)
  • Team Members: Your name and contact information are visible to members of your organization
  • Legal Requirements: When required by law or to protect our rights and safety
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

Data Security

We implement industry-standard security measures to protect your data, including:

  • Encryption of data in transit (TLS 1.3) and at rest (AES-256)
  • Multi-factor authentication options
  • Regular security audits and penetration testing
  • SOC 2 Type II compliance controls
  • Role-based access controls

Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. After account deletion, we retain certain data for up to 90 days for backup purposes and as required by law. Audit logs are retained for 7 years for compliance purposes.

Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal data
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your personal data
  • Export: Request your data in a portable format
  • Opt-out: Opt out of marketing communications

California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected, the right to delete, and the right to opt-out of the sale of personal information. We do not sell personal information.

International Data Transfers

Your information may be transferred to and processed in the United States where our servers are located. By using the Service, you consent to this transfer. We ensure appropriate safeguards are in place for international data transfers.

Children's Privacy

The Service is not intended for individuals under 16 years of age. We do not knowingly collect personal information from children under 16.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this privacy policy or our data practices, please contact us at: